Terms and Conditions

1. Acceptance of Terms

Welcome to Tecity Nairobi. By accessing and using our website (https://www.tecity.co.ke) and purchasing our electronics and appliances, you agree to be bound by these Terms and Conditions.

2. Products and Pricing

• All products are subject to availability
• Prices are in Kenyan Shillings (KES) and inclusive of VAT where applicable
• We reserve the right to change prices without prior notice
• Product images are for illustrative purposes only
• Technical specifications may change without notice

3. Ordering and Payment

• Orders are confirmed only after payment verification
• We accept MPesa, credit/debit cards, and bank transfers
• Payment must be completed within 24 hours of order placement
• Delivery timelines begin after payment confirmation

4. Delivery and Shipping

• Delivery timeframe: 2-5 hours within Nairobi
• Nationwide delivery: 1-3 business days
• You must inspect products upon delivery and report any damages within 24 hours

5. Returns and Refunds

• 14-day return policy for defective products
• Products must be in original packaging with all accessories
• Refunds processed within 7-14 business days
• Return shipping costs for non-defective items are borne by customer
• Customized or personalized items cannot be returned

6. Warranties

• Manufacturer warranties apply as per product specifications
• Warranty periods vary by product and brand
• Warranty claims require proof of purchase
• Warranty does not cover damages from misuse or unauthorized repairs

7. Intellectual Property

All content on this website, including logos, product designs, and text, is the property of Tecity Nairobi and protected by Kenyan intellectual property laws.

8. Privacy

Your privacy is important to us. Please review ourPrivacy Policyto understand how we collect, use, and protect your personal information.

9. Limitation of Liability

Tecity Nairobi shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, beyond the value of the purchased product.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Contact Information